PhoneFactor.com

24/7 IT Support
PhoneFactor’s seasoned team of support technicians will help quickly identify and resolve your issues. Ongoing training, dedication to customer service, and industry best practices ensure efficient issue resolution and a high level of service. Our on-site support technicians have extensive IT experience across multiple industries. In addition to live support services, the online support center is always available to provide documentation.

Expedited Escalation for High-Severity Issues
Issues are escalated according to their severity with regular status updates provided to the client. For high severity issues, the PhoneFactor Support Team will follow an expedited escalation process, including immediate escalation to an engineer and notification of the Support Manager with updates every two hours until the issue is resolved.

Personalized Care
While any support technician can assist you, each new account receives a Technical Account Manager as their primary contact during the initial setup/configuration process and to manage the escalated issue process.

The following support packages can be added to any PhoneFactor edition, including the free version. Choose the package that best meets your needs or take advantage of per incident support to address issues as they arise.

Gold Support
For access to technical support during standard business hours (8am-6pm Monday through Friday), Gold Support offers unlimited support for two designated IT administrators.

Platinum Support
For round the clock access to technical support for your mission critical PhoneFactor implementation, Platinum Support is available 24/7 and offers the added benefit of expedited issue escalated and the support of a Technical Account Manager.